Stress in Workplaces

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02 Mar 17
89

Question about stress at work...

Im in a bit of a bad place at work and looking for advice... Kinda hoping that the STW collective will know what to do... I work for a very large computer hardware supplier in technical support. I have over 5 years service. I am 2nd level support for server, storage and low end managed switch products for EMEA. I am the level 2 for about 25 front level agents. The structure should be a team of up to 20 front line agents, two level 2's and a team leader per team. Those of you in IT support will know how stressful a job like this can be - we offer everything from next day to 2 hour engineer on site support and make up about 10% to 25% of world wide server sales depending on which stats you trust... About 10 months ago my fellow level 2 moved and I was left as the only level two for the team. At the same time my team leader moved on so I got a new team leader, my team also grew to 25. Basically everything was left to me, this has resulted in me doing 12 hour shifts, 60 hour weeks etc. I have not used any of my holidays for this year (I cannot get managment approval for any days) and generally I have been worked into the ground. On top of this one of the level 2's in a different team has a personal problem with me and has been very in my face agressive. I also foolishly reported a different manager for un-ethical conduct (messing with customer survey returns to get a better customer sat score). My company has finally hired a replacement for the level 2 that left, this is a very close friend of my new manager who has never supported servers. He finally started today so I am expected to be carrying him now. Three / Four weeks back I went to HR to say how stressed I was (crying on a sunday night with fustration and anger and leaving work each night shaking with anger). This is after 3 maybe 4 months of telling my line manager the same thing. The HR response was "suck it up or quit". My line manager told me on monday last week I wouldnt be getting a pay rise I was promised a year ago and that my mid year rating (previously highly valued or exceptional) would be a below expections as I have had interactions with HR. I called in sick for the rest of the week or I would have done something stupid. I left work again today so angry I was looking for a fight on the bike. My wife is really worried about me, I havent seen my mates at all this year and been out on the mountian bike three times, despite buying new rebas to replace my toras. I do nothing at the weekend other than sleep and I snap the face off my family. I think I need a bit of time away from work, but cant get any holidays. A few people have suggested getting the doctor to sign me off with stress but I am worried about how this looks on my CV. Is it a really bad thing? I have been actively looking for work but there is not much in IT in Glasgow Anyone been in a similar position and have any advice? Please?

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Stress in Workplaces

Workplace stress is a huge cause of employee absence and reduced productivity, and employers are only realising how important it is to address it. However people feel they need to hide stress and mental health for fear of being judged as weak, unreliable, or unpredictable. This is a place to share stories of employers that have got it right, and those that have got it wrong.

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