02 Mar 17

Help dealing with workplace stress?

I work in an extremely popular restaurant. I am a waiter and it can get very busy for long periods of time. When I find myself stressed and overwhelmed, I don't give my customers and employees true compassion. What is something I can do to handle the stress of the workplace, and to remember to show people compassion and love?

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Kent Koh expert
01 Feb 17

One thing that helps me is to remember that I am not my job, and that I am not my job title. My mind often tricks me into believing that I am somehow attached or anchored to my workplace, but it is, in fact, my own volition that keeps me returning every day. If I no longer have my job, life will continue, and I will remain just as human and alive.

I also try to stay mindful and practice mindfulness during the most stressful periods. Focusing on my breathing, meditating while walking, and being aware of the rushing currents of thought flowing through my mind all help me remain at peace.

06 Mar 17

Attending some positive activities such as charity, hiking or sports, will help

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Im in a bit of a bad place at work and looking for advice... Kinda hoping that the STW collective will know what to do... I work for a very large computer hardware supplier in technical support. I have over 5 years service. I am 2nd level support for server, storage and low end managed switch products for EMEA. I am the level 2 for about 25 front level agents. The structure should be a team of up to 20 front line agents, two level 2's and a team leader per team. Those of you in IT support will know how stressful a job like this can be - we offer everything from next day to 2 hour engineer on site support and make up about 10% to 25% of world wide server sales depending on which stats you trust... About 10 months ago my fellow level 2 moved and I was left as the only level two for the team. At the same time my team leader moved on so I got a new team leader, my team also grew to 25. Basically everything was left to me, this has resulted in me doing 12 hour shifts, 60 hour weeks etc. I have not used any of my holidays for this year (I cannot get managment approval for any days) and generally I have been worked into the ground. On top of this one of the level 2's in a different team has a personal problem with me and has been very in my face agressive. I also foolishly reported a different manager for un-ethical conduct (messing with customer survey returns to get a better customer sat score). My company has finally hired a replacement for the level 2 that left, this is a very close friend of my new manager who has never supported servers. He finally started today so I am expected to be carrying him now. Three / Four weeks back I went to HR to say how stressed I was (crying on a sunday night with fustration and anger and leaving work each night shaking with anger). This is after 3 maybe 4 months of telling my line manager the same thing. The HR response was "suck it up or quit". My line manager told me on monday last week I wouldnt be getting a pay rise I was promised a year ago and that my mid year rating (previously highly valued or exceptional) would be a below expections as I have had interactions with HR. I called in sick for the rest of the week or I would have done something stupid. I left work again today so angry I was looking for a fight on the bike. My wife is really worried about me, I havent seen my mates at all this year and been out on the mountian bike three times, despite buying new rebas to replace my toras. I do nothing at the weekend other than sleep and I snap the face off my family. I think I need a bit of time away from work, but cant get any holidays. A few people have suggested getting the doctor to sign me off with stress but I am worried about how this looks on my CV. Is it a really bad thing? I have been actively looking for work but there is not much in IT in Glasgow Anyone been in a similar position and have any advice? Please?

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